Lalamove Sucks Customer Reviews and Feedback
Lalamove is a Hong Kong-based technology company that provides on-demand, same-day, and advance order delivery services by connecting users with delivery drivers on its mobile and web apps. The company operates in cities across Asia and Latin America connecting over 7 million users with more than 700,000 delivery drivers. Lalamove services are currently available in Hong Kong, Taipei, Singapore, Kuala Lumpur, Manila, Cebu, Bangkok, Pattaya, Ho Chi Minh City, Hanoi, Jakarta, Pune, Delhi, Chennai, Mumbai, Hyderabad, Ahmedabad, Bengaluru, São Paulo, Rio de Janeiro, and Mexico City.
The following piece was written back in August 2018 by Emma Lee when a driver of Lalamove was accused of sexual harassment
China’s on-demand vehicle industry was hit by yet another blow over security problems this week when a driver of on-demand van service Lalamove was accused of sexually harassing a female passenger. The incident first broke out with a post on a popular local forum. A girl surnamed Wang ordered a van on Lalamove on August 5. After she loaded her stuff in the van, the driver asked her to cancel the deal on Lalamove and pay him via WeChat in order to avoid being charged a commission fee of the platform. Although going behind the back of the platform and striking deals privately goes against the terms of service, it’s common for drivers on a lot of platforms. But things went from bad to worse after they finished the delivery. The driver, who got the victim’s account after receiving payment through her WeChat, send her sexually suggestive messages and threatened to confront her in-person by showing up at her new home or office after Wang reported his misconduct to the platform. In a recorded phone call between the driver and Wang’s friend, the suspect brazenly alleged that “We Lalamove drivers are all flirting with women in this way, and it’s none of your business.” These bold claims triggered online outrage, but the public is also concerned about Lalamove’s failure to follow through on user complaints. Wang says in the post that she reached out to Lalamove and want to support her accusations by providing the recorded talk, but the company refused to receive the evidence. The logistics company responded today (August 27th) saying it will suspend the driver’s account permanently and promised to improve their service. But it runs a somewhat different story in communication with Wang, claiming that they couldn’t reach her after trying various means. Lalamove, also known as EasyVan or Huolala, began with a focus on Hong Kong and Southeast Asia and gradually expanded to mainland China. The company just raised to unicorn status after receiving a $100 million round from Xiaomi-backed Shunwei Capital. The news drew public attention as safety problems in China’s on-demand mobility services raise the eyebrows of passengers. Didi has suspended its carpooling service after a second passenger murder case in four months.
Senior Software Engineer (Former Employee) says"Boring work, nothing you can learn, mess management, terrible culture, no overtime pay, high turn over, low salary, loud coworkers, enjoy office drama every day.Happy Friday, good stepping stone"
Tài xế (Current Employee) says"Chạy ngày được ngày không. Phải cầm điện thoại nhanh tay lẹ mắt mới bấm nhận được đơn hàngƯu đãi tài xế tốtTrời mưa không tăng giá"
Rider (Current Employee) says"This company is fast growing since they are only one year in service,they encouraged the mass to patronage The fast and reliable delivery of this courier company."
Delivery Rider (Former Employee) says"Very long kilometers of driving and the payment is so small plus the amount of commision the lalamove will get per drivers delivey is so big, you may not get your expenses in gas maintence and your energy in a small fee they give to you, mostly customers make you shoulder their expenses that at the cellphone program wasnt their from the start madayouybebecau"
Freelancer driver (Current Employee) says"High stress environment shift work Long hours and sometimes under staffed facing ugly customers but also can be a good place to work depends on individual and team efforts"
Driver (Current Employee) says"Lalamove is good services apps. All drivers are working hard to fulfill customers orders, all drivers are responsible. I'm glad to be lalamove drivers, the only things is job less now a day.. I need more job to increase myself income. Thank you."
Key Account Manager (Current Employee) says"Work culture is so friendly and supportive Gave my 100% effort to hardest part of my work. Learned lot of skills like and how to manage key accounts and how to create the demands in the market etc."
Delivery Rider (Current Employee) says"lalamove is a good partner on business the management team is very supportive but i want more income to fullfill my every cost.lalamove is a good place to work"
Runner (Former Employee) says"It is a place that earn pocket money but have a lot competitors since too many application regarding runner. This job make me learn on how to manage your time since you need to arrived based on their estimate time."
Driver (Current Employee) says"Flexible time for delivering goods, its up to you if you want to work that day or not. But sometimes if you work late there's gonna be more drivers waiting there also and be your competitor"
rider (Former Employee) says"To be honest I like this job because it is kind of flexible with my time schedule. Also, the job is paid based on the distance you travel to your customer's destination."
Lion says"How the heck can I complain to Lala Move about their delivery persons???????"
Giao says"On my first delivery, the driver was about 30 minutes late. My second delivery, the driver called and asked me when is the pick up time after I had placed the order. I checked the app at pick up time so see where the driver is and he's 38 minutes away from pick up location. I cancelled that driver and no one else picked up my order. The app suggested that I should add tips to encourage drivers to pick up my delivery. I ended up having to go and pick up the food myself. If I had known, I would have not even bother. I don't think I would feel comfortable recommending lalamove to anyone I know."